For eBooks, PDFs, videos or one-time purchases of virtual goods:

A 14-day money-back guarantee. No refunds after this period.

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For ongoing membership monthly or weekly payments of virtual programs like Rugby X or other virtual programs:

Until you cancel, billing will continue according to the cycle stated at the time of your purchase.
 

After your initial 14-days, automatically renewing monthly and annual subscriptions are non-refundable. If you choose to cancel, your subscription will expire at the end of your billing cycle. As an example, if your monthly subscription occurred on the 1st of the month and your cancelled on the 15th, your account will remain open through the 1st of the following month, but you won't be charged any more additional monthly service fees. Any amounts paid prior to your cancellation will not be refunded.

 

For apparel & gear (physical goods):

We accept returns within 30 days from the date when your order was shipped for a refund.
 

Returned items must be unworn/unwashed and in new condition - This includes no visible signs of use including deodorant/cosmetic stains, perfume, scents, hair, etc. We will not process your return if the items are not in good condition upon receipt of the items here at Rugby Nation.

WE DO NOT ACCEPT RETURNS ON ANY SWIMSUITS/ONE-PIECES/UNDERWEAR/LAST CHANCE ITEMS.
 

We will not issue in-store-credit, refund adjustments or exchange items for orders that have already been shipped or placed if they are discounted in a new sale.  These sales are run at random, year round for our amazing customers!
 

*If you received a defective, damaged or incorrect items, contact us within 5 days of when your package was delivered with a photo of the defect or issue to: support@rugbynation.com so we can fix it for you ASAP.

 

How do I get my Return started?

 

US Returns:

 

First, submit a request with us for your return by emailing support@rugbynation.com

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Upon approval of your request, we will send you a USPS return label to your Rugby Nation account email. Use that to send your items back to us. 

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Required - Include a printed copy of your order confirmation or your packing slip in your return package that lists your order number and items that were ordered with us.

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International Returns:

 

First, submit a request with us for your return by emailing support@rugbynation.com

 

Upon approval of your request, please ship your return items to us at:

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Rugby Nation, LLC

6128 W 9740 N

Highland, Utah 84003

United States

TEXT - 801-770-0730

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Required- Include a printed copy of your order confirmation or your packing slip in your return package that lists your order number and items that were ordered with us.

 

What happens once my Return items arrive at Rugby Nation?

Returns may take up to 5 business days to process once they are delivered back to Rugby Nation.

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